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Injury

We never approach personal injury as commodity business.

Each individual claim is dealt with on its merits and is subject to our rigorous review process. We adopt a detailed and forensic approach to our investigations, using only experienced liability specialists who manage the claims to conclusion.

When liability is clearly established, we secure an early admission to contain costs. However, where there is a defence, we provide a detailed denial letter and disclosure package for the claimant’s solicitors, leaving them in no doubt of the strength of our case and the hurdles they face if they continue to pursue the claim.

Where an admission of liability is essential, we immediately seek to mitigate losses and contain costs using early interventions, including rehabilitation to help the claimant return to work at the earliest possible opportunity. We then optimise settlement outcomes by using our network of trusted medical experts, refined negotiating skills, and all available mitigating evidence.

Treating personal injury claims as a specialist area is relatively unusual in the market. By adopting our forensic approach, combined with pragmatism and commercial awareness, our proven success in this area speaks for itself.

Dir Liability Ops

Ian Stevens , Director of Liability Operations

ACII FCILA FIFAA, Chartered Insurance Practitioner

With over 30 years’ experience in the insurance industry, Ian has been an integral part of the business for 9 years. He has significant experience in the management of personal injury, third party property damage, material damage and motor claims, as well as a particular interest in indemnity and policy coverage issues. Ian has previously held senior managerial positions in a number of adjusting practices and, being an experienced mentor, further supports the business in its commitment to personal and career development. Ian’s focus is the continued evolution and growth of the liability operations team to both develop and positively maintain successful and enduring relationships with new and existing clients.